Warranty Policy

    Scope

    This Warranty Policy applies to products marketed through the website https://exportechsolution-usa.com operated by Exportech Solution, Inc.

    This warranty covers manufacturing defects under normal conditions of use, in accordance with the terms set forth in this document.

    Limited Warranty

    Unless otherwise specified in the specific product description, the products sold include a limited warranty of 12 months from the date of delivery to the customer.

    The warranty exclusively covers:

    • Manufacturing defects.
    • Malfunctions attributable to manufacturing errors.
    • Defective components under normal use and in accordance with technical specifications.

    This warranty does not imply an automatic refund, but rather repair or replacement, as applicable.

    This limited warranty replaces any other express warranty. To the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose shall be limited to the same duration as the warranty period established herein.

    Manufacturer’s Warranty

    In cases where the product includes a direct manufacturer’s warranty, the terms and conditions established by the manufacturer shall apply.

    Exportech Solution, Inc. may assist the customer in the warranty claim process but does not replace or extend the manufacturer’s warranty. In the event of discrepancy, the manufacturer’s terms shall prevail where applicable.

    Exclusions

    This warranty does not cover:

    • Damage caused by misuse, negligence, or improper installation.
    • Unauthorized modifications, alterations, or repairs.
    • Physical damage, impacts, drops, or exposure to unsuitable conditions.
    • Normal wear and tear.
    • Damage caused by electrical fluctuations or force majeure events.
    • Software issues, configurations, or problems resulting from external incompatibilities.
    • Loss or corruption of data stored on the product.
    • Products with altered or removed serial numbers.

    The customer is responsible for backing up any data stored on the product before sending it for technical evaluation.

    Warranty Claim Procedure (RMA)

    To request warranty service, the customer must:

    1. Send an email to: sales@exportechsolution.com
    2. Include:
    • Order number
    • Detailed description of the issue
    • Photographic or video evidence (if applicable)
    • Product serial number (if applicable)

    The company will evaluate the request and may:

    • Request additional information.
    • Authorize shipment of the product for technical inspection.
    • Issue a Return Merchandise Authorization (RMA) number.

    Products sent without prior authorization will not be accepted. Evaluation and repair times may vary depending on the nature of the product, availability of spare parts, and the customer’s geographic location.

    Technical Evaluation

    Once the product is received:

    • A technical inspection will be performed.
    • It will be determined whether the defect is covered under warranty.

    If the claim is approved, the company may:

    • Repair the product.
    • Replace it with the same or an equivalent product.
    • Offer a reasonable alternative solution based on availability.

    Warranty Shipping Costs

    • If the defect is covered under warranty, the company may assume the cost of return shipping to the customer, and the delivery location for the equipment under warranty shall be the same as specified in the original purchase order.
    • If the product does not present a covered defect, the customer shall be responsible for shipping, diagnostic, and return costs.

    For international orders shipped via USPS, FedEx, or DHL, additional transportation, customs, or logistics costs may apply.

    Limitation of Liability

    Exportech Solution, Inc.’s liability under this warranty is strictly limited to the repair or replacement of the defective product.

    Under no circumstances shall the company be liable for:

    • Indirect, incidental, or consequential damages.
    • Loss of revenue, data, or profits.
    • Installation, removal, or reconfiguration costs.

    Total liability shall not exceed the amount paid for the product.

    Nothing in this Policy limits non-waivable consumer rights where applicable law provides additional protections.

    Transferability

    Unless otherwise stated by the manufacturer, the warranty is valid only for the original purchaser and is non-transferable.

    Governing Law

    This Warranty Policy shall be governed by the laws of the State of Florida, United States of America, unless mandatory consumer protection laws provide otherwise.

    Modifications

    Exportech Solution, Inc. reserves the right to modify this Warranty Policy at any time. Updates will be published on the Website with the corresponding effective date.

    Last updated: February 3, 2026